DUE TO COVID – 19 OUR SHOP IS CLOSED DUE TO OUR COUNTY’S MANDATE. PLEASE DO NOT SEND US ANY ITEMS FOR WARRANTY/REPAIR UNTIL FURTHER NOTICE. WE EXPECT TO BE CLOSED UNTIL APRIL 30TH. THANKS FOR UNDERSTANDING AND STAY HEALTHY!
At Elkhorn, superlative customer service and 100% customer satisfaction are primary business goals. Elkhorn rods and Elkhorn reels have a lifetime warranty. Our no-nonsense guarantee is simple: If the rod or reel requires repair, we will fix it for a minimal fee plus shipping and insurance. The Lamson reels are covered by a direct warranty/repair process with the manufacturer Lamson. You will send the reel directly to Lamson for warranty/repair. So fish hard. You are covered.
The fee for most broken rod sections is $35 and butt sections are usually $75. We keep replacements rod sections in stock, so with only a few exceptions, turnaround time is quick. Elkhorn reels can often be repaired for a cost of $45.
To insure that you receive the proper replacement rod section, it is necessary for you to send the entire rod even if only one section needs replacement. Your rod case is a perfect container, and will fit in a commonly available triangular cardboard packing tube.
When the repair or replacement is complete and shipping is calculated we will contact you for payment. Simply return the rod or reel to:
Elkhorn Fly Rod and Reel
3121 W Eisenhower Blvd
Loveland, CO 80537
Take a moment to complete the Warranty Form here. It will alert us to expect your package, and provide contact information in case your package does not arrive in a timely manner.