Warranty & Returns
At Elkhorn, superlative customer service and 100% customer satisfaction are primary business goals. Elkhorn rods and reels have a lifetime warranty. Our no-nonsense guarantee is simple: If the rod or reel requires repair, we will fix it for a minimal fee plus shipping and insurance. So fish hard. You are covered.
The fee for most broken rod sections is $35. Butt sections are a bit more. We keep replacements rod sections in stock, so with only a few exceptions, turnaround time is a matter of days. Reels can often be repaired for the cost of a required part.
To insure that you receive the proper replacement rod section, it is necessary for you to send the entire rod even if only one section needs replacement. Your rod case is a perfect container, and will fit in a commonly available triangular cardboard packing tube.
When the repair or replacement is complete and shipping is calculated we will contact you for payment. Simply return the rod or reel to:
Elkhorn Fly Rod and Reel
3121 W Eisenhower Blvd
Loveland, CO 80537
All sales are final. We accept returns, refunds or exchanges on items damaged in transit.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Website Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials
(information or software) on Elkhorn Fly Rod and Reel’s web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Elkhorn Fly Rod and Reel’s web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Elkhorn Fly Rod and Reel at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- The materials on Elkhorn Fly Rod and Reel’s web site are provided “as is”. Elkhorn Fly Rod and Reel makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Elkhorn Fly Rod and Reel does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Elkhorn Fly Rod and Reel or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Elkhorn Fly Rod and Reel’s Internet site, even if Elkhorn Fly Rod and Reel or a Elkhorn Fly Rod and Reel authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Elkhorn Fly Rod and Reel’s web site could include technical, typographical, or photographic errors. Elkhorn Fly Rod and Reel does not warrant that any of the materials on its web site are accurate, complete, or current. Elkhorn Fly Rod and Reel may make changes to the materials contained on its web site at any time without notice. Elkhorn Fly Rod and Reel does not, however, make any commitment to update the materials.
Elkhorn Fly Rod and Reel has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Elkhorn Fly Rod and Reel of the site. Use of any such linked web site is at the user’s own risk.
8. Governing Law
Any claim relating to Elkhorn Fly Rod and Reel’s web site shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.